According to Consulta, Medihelp was ranked third in the South African Customer Satisfaction Index of the local medical aid industry, with a score of 73,5 percent. The company serves a variety of clients, but the most noteworthy include Eskom, Volkswagen South Africa, and Murray & Roberts. 25% to 50% of the company’s 850 plus employees are black. With so many lives in its care, Medihelp employs over 850 people. Over 200 000 people are covered by the scheme. Medihelp Medical Scheme is one of South Africa’s top five open medical schemes. Not only does Medihelp offer medical assistance to the working class, but it also offers a student medical aid alternative. Arcadia Pretoria is the company’s headquarters. Medihelp is a South African medical scheme that operates in all of the country’s provinces. Hospital plan, Medical Aid, Student Medical Aid I cant recommend this Medical Aid to anyone if this is the kind of service one can expect.EFE Wright, AJ Frith, RA Eales, R Bourne, C Long Surely this is unacceptable client service. I cannot understand that it takes Medihelp more than two months to notify me that they are awaiting papers from the doctor, after I had made several calls. Only on the 6th of April did Bridget Groenewald reply to my email stating that the doctor hadn't filled in the form required. This means nothing to me and is an unacceptable answer. Only on the 17th of March i received an email from Rozanne Nel stating they are awaiting feedback. On the 15th of March I decided to email Medihelp. During the first week i called again as the authorization was now taking more than a month, and i was told by the call center it would take 4 days max. But was only told I will receive feedback soon. I then called every 2nd day to follow up on the authorization. On the 3rd of February 2010 I called the customer service line for the first time to arrange this. I am highly disgusted with this medical aid! I joined a medical aid to enjoy the benefits and for peace of mind, but it has caused more problems than any thing else. My family has been with medihelp for 23 years but it seems it is time to move from this greedy scheme. I have to be on a medical aid coz if something happens in SA you need it but I might as well not have one it is like flushing money doen the toilet for a year due to their poor excuses. What is the use of being on a medical aid and paying them every month while they refuse to pay for things? Why get penalized for being on medical aid abroad while this medical aid could not provide the service anyway? All I can say is I am pretty tired of service providers in SA in general who have much much higher fees and provide services so sub par it can't even be compared. Not once have I had any waiting periods imposed on me by the medical schemes abroad. I have lived in 3 different countries abroad and was on medical aid in all of them. Their excuse - because it is not a South African medical aid the medical aid act does not apply. Upon returning and rejoining with proof of having been on a medical aid abroad what do I get a 12 month waiting period for pre-existing conditions. I worked abroad for some years and because my SA medical aid (medihelp) can not provide cover abroad for extended periods I had to join a medical aid abroad. Medihelp seems to have turned in to medionly collects money and don't want to pay.
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